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When will my order arrive?
Orders are usually shipped within 4 business days. This does not include Items that are made on demand or require extended drying time (these types of circumstances and their expected shipping timeframe are noted in an item’s product description).
I can’t guarantee how long your order will take to arrive because once it’s in transit, it’s out of my control. But packages are typically delivered in 2-3 business days in California, 3-5 business days in the U.S. and 1-4 weeks for international orders. (These timeframes may be affected by COVID delays)
What if I order multiple items or items with different shipping times?
To cut down on carbon emissions, I ship all items together in one package. If you’d like them to ship separately I’m happy to do so, just email sabrinaeptonart@gmail.com or leave a note at checkout.
Why did I have to pay an additional fee on my international order?
All imported goods have to go through your country’s customs department, and are subject to customs fees. The amount you’re charged is decided by your government, and I have no control over this process.
Will you mark my items as a “gift” or as having a lower value on the customs form so I don’t have to pay customs fees?
Nope, that’s illegal!
Why does my package have a third-party logo on it?
I do my best to reuse packaging supplies whenever I can- it’s good for the planet and reduces shipping costs which is good news for everybody. This means your order may arrive in an Amazon box or previously-opened mailer, but it’s what’s on the inside that counts right? (Even though I reuse supplies, I still make sure every order is sufficiently protected and ready for its journey to you!)
Can you send my order to someone else as a gift?
Yes, I’m happy to include a handwritten note in the order too. You can include the message and recipient’s address in a note at checkout, or send an email with the info to sabrinaeptonart@gmail.com after placing the order.
Do you accept returns or cancellations?
I will gladly accept returns and order cancellations. Cancellation requests must be made within 24 hours of ordering. Requests for returns must be made within 7 days of delivery.
If you wish to return an item, please email sabrinaeptonart@gmail.com and I will email you a prepaid return label. The buyer will be held responsible if the product is not returned in its original condition.
What if my order arrives damaged?
I do my best to package everything so that it arrives safely, however if an item arrives damaged please contact me so we can resolve the issue. Depending on the circumstances, we can arrange a refund, replacement item, or return.
What if my order hasn’t been delivered?
In the rare event that a package is lost in transit or marked as delivered but you did not receive it, please double check to make sure it wasn’t left with someone else, then reach out to the mail carrier and file a claim with them. Unfortunately I am not responsible for lost or undelivered packages, but I will do my best to help in any way I can.
Email sabrinaeptonart@gmail.com or use the contact form if you wish to request a return, refund, or cancellation.